Prince George Vintage Motorcycle Club
General Category => General Discussion => Topic started by: thejij on April 17, 2013, 05:27:24 PM
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Cycle North can kiss my arse... if you thought they actually wanted to help their own community you are wrong. They don't call back, they don't email back... and today was the last straw for them... i am done.
Yes I am venting, but I want all the club members to know they are horrible to deal with, and they have lost a customer for life now.
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When getting parts from Cycle north only talk to Chris Bayliss. At N.R. motors, Maxine. Yamaha has a young girl who's name I can't remember. She is the daughter of Bill who used to own Howie's and grew up in the biz. Carrie at Xcaliber cycle is more than willing to let you look up your own (aftermarket) part numbers and doesn't inflate the suggested list or charge freight. When ordering bigger (more expensive) parts from Vancouver dealers most times it is both faster and cheaper, even with the freight. CHEERS.
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It is worth sharing a grievance, but lets be cautious. These businesses do support events which promote motorcycling. They let people put posters on their windows, and for some they actually do offer reasonable service. If I ever owned a brand new motorcycle, I'd go to a dealer as long as the warranty was in place.
When Chris (and before him Dean) worked at Yamaha, I actually went there before the www. Since he left, I only go online. Being a parts person is actually a certifiable journeyman trade, but not all parts people are true journeymen. I don't think its a big paying business so parts people are often just above the coffee maker/ floor sweeper. Contrast with the parts guys at Chieftain Auto Parts; they know everything, usually have it, and know what to use if you want to ad lib.
Having said the above, my experience with Cycle North was similar. I was in a hurry to replace fork seals on the Rebel bobber because I had a buyer for it. I went to Cycle North rather than the www. The young parts boy (I am being ageist here) at first said they were in stock. Turns out only one was in stock, but the second should arrive "over night or two days at the most." Ended up being over a week and costing 4 times as much as they were offered by a bunch of on-line sellers.
If the dealers could get the correct parts fast, I would still go to them, even if they cost more. That just hasn't happened in years. Remember, we are talking about old bikes. The dealers have little incentive to compete with the online sellers for old stuff. You cannot even get Mukuni jets locally anymore.
Peace & persistence, Dennis
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Having worked too hard for my money...so I thought..... and being very cheap to boot I rarely go to the dealer for anything. Yet three years ago when the head gasket went on the goldwing while in Calgary I was forced to. They got the gaskets out of Toronto and a couple O rings for the water pipes from Vancouver. I picked them up the next day. Location and ATTITUDE has a lot to do with it. Prince George 1 dealer for miles. In Calgary 3 locks over.
Way back in '83 I wanted to buy some lowers for a Vetter fairing, of course nobody had them. I went to Honda and tried to special order them prepaid with a small extra for the inconvenience of a phone call. Response, no way on earth. So went to the Kawasaki dealer and the lady parts person said no problem for the same deal. "ATTITUDE" Ahappy customer is a return customer, sometimes even if it costs more.